Dhaka Office
Address: Gulshan, Dhaka; hours: 10am to 7pm
Here tk99 Contact, account verification, and new user issues occur
tk99 Support office: Four important addresses
The most frequently asked questions are usually handled by four official teams: calls, account issues, tk99 App setup, and a separate path for tk99 Login.
Chittagong Support Desk
Address: Agrabad, Chittagong; hours: 10am to 8pm
Here login issues, device updates, and connectivity problems are seen quickly
Sylhet Service Point
Address: Jindabazar, Sylhet; hours: 11am to 6pm
Here you find help center tickets, identity verification, and general guidance
Khulna Support Counter
Address: Shibbari, Khulna; hours: 12pm to 7pm
Here questions related to bKash, Nagad, Rocket, and tk99 App are arranged
What to bring before visiting
- Mobile number
- Account name
- Last login time
- If you have a screenshot
How tk99 Contact channels work
Often you don't need to visit the office; you can reach the same team through three tk99 Contact channels
Live chat
For quick questions, it usually gets answers within 2 to 5 minutes
Email support
For detailed problems, use this path; attach a screenshot and a brief explanation to speed up the ticket
Help Center
What you'll find first in the tk99 Help Center
Many Dhaka users quickly complete verification using bKash, while some use Nagad or Rocket to easily proceed
What to write to tk99 Support to get a quick answer
If you provide accurate information, the team won't keep asking you; this makes a tk99 Support request clear in one go
Step 1: Identify the
Login is stuck, or the app isn't opening; describe the issue in one line first
Step 2: Send information
Username, time, and screenshot; include them; can be checked in about 3 minutes
Step 3: Check the answer
Follow what the team says first; if it doesn't work, write again to tk99 Contact
Small checklist
- If you have a new phone, check the settings
- If the network is slow, switch
- Check whether the tk99 App is updated
What you'll find first in the tk99 Help Center
Before messaging support, browse the help center; it saves a lot of time, especially tk99 Login, app setup, and common account questions are already written here
Activate account
New users can start in 2 steps: register, then login
Device issues
Even on low-RAM phones, light pages run well; clearing cache on older Android often reduces problems
Local information
Users in Dhaka, Chittagong, and Sylhet often prefer chat because of fast networks; in rural areas with slow network, text tickets work well
Four quick contact methods with the official tk99 support
These are small but handy; a quick look will show which path to use when
Before questions
Open the Help Center; the wait time for the same question reduces
Urgent login
If you have tk99 Login problems, write in the chat; a screenshot speeds up the response
App related
If you have questions about the tk99 app, write the device name and version once.
Local Contact
If you have questions about bKash, Nagad, or Rocket, write them separately for proper routing.
For more details Help Center See for new users Getting startedAlso useful
3 simple things to remember before contacting
Ask the right question, and the answer stays correct; tk99 Support sees many requests daily, so concise writing helps.
- Write problem name on 1 line
- Also indicate which phone
- Then keep the tk99 Contact ticket number.
One last note: tk99 Support, tk99 Contact, and tk99 Help together speed things up; if tk99 App or tk99 Login problems, first this page, then the official team
Sign up Login